Subject Line: Be sure to summarize the problem in the subject line of your email.

Description: Be sure to give a good description of the problem in the body of your email. Include in your description any applications that were being used and what was trying to be done when you experienced issues.

Screen Shot: Screen shots tell us a lot! To capture a screen shot, press CTRL and Print Screen at the same time, which saves the image to your clipboard, then press CTRL and V at the same time to paste the screen shot into your email message.

Error Message: If you get an error message, open it up and then copy and paste it into your email message.

Contact Information: Tell us who had the problem, what they were doing at the time, and the best phone number to use so we can reach them.